Terms and Conditions

Any use by you of our websites is conditional on your acceptance of these Terms and Conditions. We may change these Terms without letting you know and therefore it is up to you to check our Terms and Conditions for any changes whenever you visit any of our websites and in particular before placing an order. Your continued use of our websites means that you have accepted these Terms and Conditions.
 
If you do not accept these Terms and Conditions, you should leave our website now.

WHO ARE WE?
Resin8 Craft Supplies Ltd (t/a Resin8), Unit B4 Withytree Farm, Broadway Road, Winchcombe, Glos, GL54 5NT. Registered in England, company number 09286727. 
 
DELIVERY AND SHIPPING
At Resin8 our average delivery time is 2-3 working days. If we do not have a product in stock we will email you to let you know a delivery time. We ship out on a Monday, Wednesday and Thursday each week at 12:00. Please see more detailed information on our delivery policy here.
 

PRICES
Prices are as set out on the website. We reserve the right to alter prices at any time.
 
PRODUCT DESCRIPTIONS
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the websites are correct at the time when the relevant information was entered onto the system. Although we aim to keep the websites as up to date as possible, the information including product descriptions appearing on our websites at a particular time may not always reflect the position exactly at the moment you place an order.
 
Specific products may be sold subject to additional terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. Where this applies information will be included in the product description and information.
 
ORDER ACCEPTANCE & PAYMENT
If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order. Your card will be charged when you order your item, before it is shipped.
 
As your product is shipped from our premises we will send you a dispatch confirmation email. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it.
 
If you have not supplied us with an e-mail address, our confirmation of order page at the end of the ordering process shall act as confirmation of acceptance of the order and we will supply the goods to you in accordance with your order and these Terms and Conditions.
 
We reserve the right to change at any time any of the details of the products on the site, including prices. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.
 
This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales.
 
RIGHT TO CANCEL

You have the right to cancel an order for a full refund for any reason at any time up to 14 working days after the day of delivery in accordance with your rights under the  Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as amended. Returns must be made in accordance with our Returns Policy. This does not affect your statutory rights.
 
AFTERSALES & RETURNS POLICY
We are completely dedicated to total customer satisfaction and we understand we have to provide an exceptional level of service and support for our products, to maintain and develop our customer base. If you have any questions regarding our service or suggestions for improving it or our products please contact us.
 
Please contact us for full instructions before returning any goods or returns will not be accepted and no refund will be given. The UK's Distance Selling Regulations allow you to cancel a contract at any time up to 7 working days after the day of delivery. If the goods we deliver are not those ordered or they are faulty please advise us within 3 days of receipt so we can assist in returning them to us at the address below, with any original packaging.
 
Returned products must be returned to us unused (except where you are returning them because of a fault) and with any original packaging. You are responsible for ensuring that the product is not damaged on its return journey and so we recommend using a recorded delivery service. You will be responsible for the shipping costs.
  • Items which have been manufactured to order cannot be cancelled or refunded.
  • Goods that are damaged by the customer will not be refunded.
  • You must notify us of any damage, fault or shortage within 14 days of receipt of the goods - we cannot accept responsibility after this period.
  • You will have the option to have your goods replaced, or refunded providing that the above condition is met.
  • We will not be liable for any costs incurred due to faulty goods or delayed deliveries.
  • The original shipping cost will not be refunded.
  • We will normally refund you within 10 working days. This does not apply to any item personalised or made to your specification where returns cannot be made unless the item is faulty. This does not affect your statutory rights as a consumer.

Our returns address is:
 
Resin8 Craft Supplies Limited
Unit B4
Withytree Farm
Broadway Road
Winchcombe
Gloucestershire
GL54 5NT
Company Number: 09286727
 
COMPLAINTS PROCEDURE
Our aim is to deal with any problems you may have fairly and efficiently - we will do this by monitoring all complaints. If you feel you have a complaint then please contact us immediately. You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve your complaint.
 
INTELLECTUAL PROPERTY RIGHTS
All rights, including copyright, in this website are owned by or licensed to Resin8. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Resin8. You may not reproduce, transmit, publicly perform, distribute, modify, adapt, bundle, alter, distribute or create derivative works of the site, in whole or in part.
 
LINKS TO THIRD PARTIES
We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.
 
NO WARRANTIES OR LIABILITY
Resin8 gives no warranties in relation to the website, in particular with limitation, any warranties regarding infringement and freedom from viruses. If you are dissatisfied with the website, your sole remedy is to discontinue use of the website. This statement does not affect your statutory rights.
 
Resin8 will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use information passed through the website, even if we are aware of the possibility of such loss.
 
Our total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by us to the customer, together with any postage costs incurred.
 
This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales.
 
CLASS CANCELLATION POLICY
  • If you need to cancel a booking, we will require three weeks’ notice before the course date for a refund. 
  • The cancellation will be subject to a £10 administration fee.
  • If you need to cancel within 3 weeks of the course start date we will endeavour to fill your place but if we cannot do so we will be unable to offer a refund.
  • Occasionally we may have to cancel a course at short notice due to unavoidable circumstances.
  • In these circumstances you will be offered an alternative date or a full refund.
  • We are not responsible for any travel or accommodation costs.