Terms and Conditions

Any use by you of our websites is conditional on your acceptance of these Terms and Conditions. We may change these Terms without letting you know and therefore it is up to you to check our Terms and Conditions for any changes whenever you visit any of our websites and in particular before placing an order. Your continued use of our websites means that you have accepted these Terms and Conditions.
 
If you do not accept these Terms and Conditions, you should leave our website now.

WHO ARE WE?
Resin8 Craft Supplies Ltd (t/a Resin8), Withytree Farm, Broadway Road, Winchcombe, Glos, GL54 5NT. Registered in England, company number 09286727. Vat number 281357005
 
PRICES
Prices are as set out on the website. We reserve the right to alter prices at any time.
Only one offer or discount can be used in any one order. This includes 10% off newsletter sign up and short-term sale discounts such as a percentage off certain product ranges. 
 
PRODUCT DESCRIPTIONS
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the websites are correct at the time when the relevant information was entered onto the system. Although we aim to keep the websites as up to date as possible, the information including product descriptions appearing on our websites at a particular time may not always reflect the position exactly at the moment you place an order.
 
Specific products may be sold subject to additional terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. Where this applies information will be included in the product description and information.
 
ORDER ACCEPTANCE & PAYMENT
If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order. Your card will be charged when you order your item, before it is shipped.
 
As your product is shipped from our premises we will send you a despatch confirmation email. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it.
 
If you have not supplied us with an e-mail address, our confirmation of order page at the end of the ordering process shall act as confirmation of acceptance of the order and we will supply the goods to you in accordance with your order and these Terms and Conditions.
 
We reserve the right to change at any time any of the details of the products on the site, including prices. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.
 
This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales.
 
RIGHT TO CANCEL
You have the right to cancel an order for a full refund for any reason at any time up to 14 calendar days after the day of delivery in accordance with your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 (as amended). Returns must be made in accordance with our Returns Policy. This does not affect your statutory rights.
 
AFTERSALES & RETURNS POLICY

You can return or exchange unwanted items up to 14 days after the date you receive the products. Items must:

We do not offer free returns, unless the item is faulty (in which case we will refund any postage paid).

How to return an unwanted item to us:

  1. Use the original packaging and box to return the unwanted products to us at the below address. You are responsible for ensuring that the product is not damaged on its return journey. Our returns address is: Resin8 Returns, Unit B1 Withytree Farm, Broadway Road, Winchcombe, Gloucestershire, GL54 5NT, United Kingdom

  2. REMEMBER TO INCLUDE YOUR ORDER NUMBER, NAME, EMAIL ADDRESS & REASON WHY YOU ARE RETURNING THE ITEM

  3. Use your local Post Office (find your nearest branch here) or courier to return the parcel to us, making sure you've removed the original address label 

  4. Please ensure you ask for proof of postage and retain this as it provides your unique tracking number and cost of postage

  5. You will be responsible for the shipping costs, unless the item is faulty, in which case we will need to see your proof of postage in order to provide a postage refund.

  6. You'll receive an email to confirm when we have received the item at our studio, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us. 

What to do if an item you have received is faulty: 

Before contacting us, take a look at our FAQs page for common issues (such as crystallised resin, thick pigments, etc). You can also find useful advice on specific product pages, as well as on our social media channels.

If you're still having problems with an item you've bought please contact us within 5 days of receipt, quoting your name, order number, item code and a reason for the fault. 

If your item develops a fault within 30 days of purchase, we’ll give an exchange or refund with proof of purchase. After 30 days, we'll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

COMPLAINTS PROCEDURE

Our aim is to deal with any problems you may have fairly and efficiently - we will do this by monitoring all complaints. If you feel you have a complaint then please contact us immediately. You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve your complaint.
 
INTELLECTUAL PROPERTY RIGHTS
All rights, including copyright, in this website are owned by or licensed to Resin8. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Resin8. You may not reproduce, transmit, publicly perform, distribute, modify, adapt, bundle, alter, distribute or create derivative works of the site, in whole or in part.
 
LINKS TO THIRD PARTIES
We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.
 
NO WARRANTIES OR LIABILITY
Resin8 gives no warranties in relation to the website, in particular with limitation, any warranties regarding infringement and freedom from viruses. If you are dissatisfied with the website, your sole remedy is to discontinue use of the website. This statement does not affect your statutory rights.
 
Resin8 will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use information passed through the website, even if we are aware of the possibility of such loss.
 
Our total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by us to the customer, together with any postage costs incurred.
 
This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales.

COOKIES
Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you allow us to. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our site.

CLASS BOOKING TERMS & CONDITIONS

READ OUR FULL CLASS T&CS HERE

MEDIA RIGHTS REQUESTS

We love seeing how our followers use our products and we regularly reach out to request additional rights to reproduce our favourite images on our website advertisements. Whenever possible, we also include your name or caption.

By providing your permission, you represent and warrant that you own the image and there are no other entities with ownership claims over it. You promise that you own all rights to your User Content or, alternatively, that you have the right to give us the rights described above; you have paid and will pay in full any fees or other payments that may be related to the use of your User Content and your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.

You give Resin8 permission to reproduce and use your User Content as follows: you grant Resin8 and its affiliates a license to reproduce, display, distribute, and otherwise use your User Content in connection with the Site and for other Resin8 marketing purposes, including without limitation in catalogues, email and other customer communications, store materials and other marketing. We may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others, and we may use your User Content to advertise and promote Resin8 or the Site. Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. Our license to your User Content is royalty free, meaning we do not owe you anything in connection with our use of your User Content. We may exercise our rights under this license anywhere in the world. Finally, our license is perpetual, meaning that our license lasts for an indefinite period of time.

You waive any right to inspect and/or approve the finished work incorporating the image or the advertising copy that may be used in connection therewith or the use of which said finished work may be applied. Further, you waive any claims to royalties with regards to your image or our finished work.

Last, you agree that if any provision or any portion of any provision, contained herein is determined to be invalid under any statute or rule of law, then it shall, to that extent alone, be deemed omitted, and the remainder of this Permission to Use Image Agreement shall remain in full force and effect. This Permission to Use Image Agreement shall be governed by the laws of the UK.

We may refuse to accept or transmit User Content for any reason. We may remove User Content from the website for any reason.

If you believe that a user of the website has infringed on your intellectual property rights, or if we have taken down your materials due to suspicion of copyright infringement, and you would like to dispute the alleged infringement, please contact us.

Thanks again and please email us if you have any questions.

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